• It’s free! We believe in giving our best to the customer.
2. Are there any costs involved for this service?
• When using the our service, the only costs you or your participants will incur come from your long distance carrier (Sprint, MCI, AT&T, etc.) should you be dialing a long distance number.
3. Is there a surcharge on the conference call?
• No. There are no surcharges of any kind.
4. Will anything extra appear on my phone bill?
• Only the long distance charges, billed at your normal rate, will appear on your phone bill.
• Many of our customers prefer hosting conference calls without their participants incurring long distance charges.
• It is very convenient to have the charges billed to one credit card rather than many different phone numbers.
• Often, our toll-free rates are lower than the rates charged by your long distance carrier.
• The standard services offer a maximum conference size of 20 participants while the premium service provides no limit.
6. How do I host a conference call?
• Once you have signed up for one of the services your unique codes, username, password, conference access number, and instructions on usage will be e-mailed. Most features can be activated and deactivated using your telephone or by logging into your account online.
7. Can I choose my own dial-in number?
• No, we provide one access number.
• To guarantee your conference time slot and participant size please use our Toll-Free service by AccuConference.com.
8. How many people can be on a conference call?
• You may have up to 20 callers on a conference.
9. What if I call in late? Will I be locked out of my conference?
• You may use your service anytime without any penalty.
10. How many accounts can I open?
• As many as you need. Most people find one account sufficient to perform all the functions they require.
11. How many conferences can I set up and can they be simultaneous?
• There is no specific limit on the number of conferences you can schedule or when they can occur. Each conference has a unique Participant Access Code that restricts participants to one conference so that you can host as many conferences at one time as necessary.
12. Does the number of participants affect the quality of a conference?
• We use 100% fiber optic lines to ensure the best quality possible. The quality of your participants’ equipment and understanding of how a conference call works may decrease the clarity of your conference, independent of the number of people you have on any particular call. Your conference can never be better than the worst connection.
• For optimum quality, we strongly recommend all participants use only high-quality telephones and avoid cell phones, cordless phones, headsets, or “voice over IP” telephone lines.
13. What is the customer support telephone number?
• We provide online support for AccuTalk.net in order to keep the service free.
14. Why was there an echo and how do I get rid of it in my conference?
• Echoes and background noise enter a conference through the telephone lines used by your participants. To get rid of it, you can try the following procedure: Ask your participants to mute their phones by pressing *6. Then, one at a time, participants should rejoin, again by pressing *6. When the echo or noise returns, you have identified the source. That participant should hang up and dial back in using a different telephone, if possible.
15. Can I schedule a recurring conference?
• At this time, we do not offer recurring conferences. You must call and schedule every time you hold a conference. You can establish a “contact group” to be loaded into the conference so that scheduling is a simple click of the mouse.
16. Can I have the same dial-in number and access code each time I schedule a conference?
• Yes! You may reuse your conference code and your access number will remain constant.
17. Can I schedule my conference to begin five minutes before the hour?
• You can only schedule a conference in the increments listed on the web site. It is possible to call in to your conference up to 20 minutes early but you will be put on hold until your scheduled start time.
• Reservationless conferences may begin at any time and last up to three hours but, again, we do not guarantee sufficient time or space for your conference.
18. How far in advance do I need to schedule my conference?
• You can schedule your conference with as little as five minutes before the start time. The farther in advance you schedule, the better your chances of getting the dial-in number you prefer.
19. How do I set up video conferencing?
• We do not offer video conferencing at this time.
• No. You use a telephone to dial in to our conference server and hold your conference over 100% fiber optic lines.
21. What does the first caller hear upon dialing in to a conference?
• The first caller will hear music-on-hold until another participant enters the conference.
22. Is there a “mute” capability for the presenter?
• Yes. By pressing *5 on your telephone the presenter, or moderator, can put the conference into lecture mode and mute all participants simultaneously.
• To mute individually, the participants must press *6 on their telephones.
23. Can the call be recorded and transcribed?
• We provide call recording and dial-in playback for those participants who missed the conference. Your calls may be recorded anytime with no charge ($20 fee for recording download). Use AccuTalk.net Enhanced for unlimited call recording downloads each month (just $9.95 per month)!
• For an additional fee, we will contact a qualified third-party transcription service to create a paper copy of your conference.
24. Can I connect two conferences together?
• While it is possible to bridge two conferences we strongly recommend against doing this. Connecting two conferences creates numerous technical issues including loss of volume, poor sound quality, echoes, and uncertain disconnect.
25. Can I invite participants who do not have or do not use e-mail?
• Absolutely. Simply give them the date, time, connection phone number, and the Participant Access code for the conference you would like them to join.
26. Why didn’t some of my participants receive their e-mail invitation?
• Most likely, their e-mail address was entered incorrectly and our system was not able to deliver the invitation. Please double check all e-mail addresses entered.
27. Can I get toll-free access to a conference?
• We provide Toll-Free Conferencing by AccuConference. Please call 800.977.4607 for more information.
28. Can I get a local number for my conference?
• AccuTalk.net offers one access number for all calls.
29. Can you provide a permanent dial-in number?
• Yes, all our services utilize permanent access numbers.
30. Can I use your service from outside the United States?
• Yes. Our conference systems are available world-wide. However, there is no toll-free access outside the United States and Canada. International calls would have to be long distance.
31. How do I handle participants from different time zones?
• You indicate the time zone each participant lives in when creating your invitation list and our system automatically adjusts the invitations so each participant’s time matches with the conference.
32. Are the conference calls private and secure?
• We have several security measures in place to ensure privacy. Each conference has a unique Participant Access code that must be entered to join your conference.
• When a new participant joins the conference a short tone is heard, notifying you that another person is listening.
• If you need a head count, *8.
• The conference host, or Moderator, can lock the conference by pressing *7, ensuring that no one else can join.
33. Are the e-mail addresses on my invitation list or address book kept private?
• All e-mail addresses are kept private and confidential. We do not share or sell addresses with anyone outside our company.
34. How can I get my user name and/or password if I forget?
• You can click on the “forgot your password” link on our homepage and your correct username and password will by e-mail. We do not give out user names or passwords over the phone.
35. Is live customer support available?
• Yes. Before e-mailing or calling, however, browse our help topic links for a possible answer to your question.
